Frequently Asked Questions - Team Leader
- To view teams and schools that you belong to, navigate to the icon that looks like two people standing behind one another.
- Look to the top navigation bar – teams will appear on the left and schools will appear on the right. Swipe the screen side to side to move between them.
- To create or join an existing team/school, press the blue “+” sign in the bottom right of your screen.
- Type the name of the team into the search bar at the top, or press the filter button to filter by area, sport, etc. If the team does not appear, it means that it has not been created yet.
- To create a new team or classroom list, press the blue “create new” button and fill in the team information. Once the team is created, other coaches will be able to simply search for the team name and join.
Select the team you’d like to add your players to, then press the red button in the bottom right hand side of the screen. You will then need to type in the athlete’s CCMI account number (this 16-digit number can be found on the athlete’s own app or in the email they received after they created their CCMI account). The reason we use this number, rather than a name is that 1) it is unique, and 2) it protects people’s privacy. The trade-off is that it can be annoying to type in a 16-digit number for each player on your team! BUT, there is a faster way – see question 4.
Once the player is invited to join your team, they must accept the invitation before they will show up on your roster. Tell the player to log in to their app and select the notifications icon and swipe over to ‘invitations’ to accept your invitation. Once they click ‘accept’, they will have to toggle your name on in order to show up on your team list. This means that in some cases, not all coaching staff will have the same roster of players. This feature is to allow individuals to have control over the privacy and sharing of their own information with whom they choose.
The fastest way is to create a team/school and then tell all of your players/students to log in to their apps and join your team. This way, instead of you having to invite each player/student using a 16-digit account number, you can simply have each player request to join your team. As the coach, all you need to do is accept each player/student’s request to join your team.
To remove a player from your team list you can either swipe left on their name on your roster list and select the option to remove(a), or you can click on their name to go into their profile and select to remove them from there(b).
Green = Player is healthy and has no suspected concussions reported or ongoing at this time
Red = Player has either a suspected or confirmed concussion and is not yet allowed to return to any type of physical activity
Yellow = Player has a confirmed concussion but has been cleared to return to non-contact physical activity
1. You can click the ‘+’ button in the centre of the navigation bar and then choose from 2 options:
a. Select an athlete from one of your teams
b. Search for an athlete using their account number (if they are not affiliated with one of your teams)
2. You can select a player from your roster and click the “report concussion” button from their profile
Yes! If an injury report is filed on any of the individuals on your roster, you will be notified and the player will automatically change colour on your roster to indicate the suspected concussion. As such, you should review your roster prior to every practice or competition to make sure that one of your athletes has not been reported as having a suspected concussion.
Similarly, if an athlete of yours is cleared to return to sport, you will be notified, and, if a medical clearance letter was uploaded, you will be able to see that as well as save a copy for your records.
The only way to have the app show which recovery stage the individual is on as well as their permissions, is if the athlete or student is receiving their care at a certified Complete Concussion Management (CCMI) location. If they are going to a non-CCMI clinic, then you will only see that they have a suspected concussion reported, but you will not be able to see any updates or communications from the treating clinician.
The only way to have the app show an individual’s recovery stage or their athletic/academic positions is if they are receiving their care at a certified Complete Concussion Management (CCMI) clinic. If they are going to a non-CCMI clinic, they you will only be able to see that they have a suspected concussion reported, but you will not be able to see their recovery stage or what they are, and are not, allowed to do. If they are using a CCMI clinic, you will be given specific drills to do with a recovering athlete, to ensure that they are progressing back to sport appropriately.
With a CCMI Clinic
Without a CCMI Clinic
If the athlete is going to a certified Complete Concussion Management (CCMI) clinic, each step of the recovery process will be documented and the clearance will be made by the treating clinician. In this case, communication will happen automatically and you don’t need to worry about a thing.
If the athlete is going to a non-CCMI clinic, you should ensure that they received signed clearance from a qualified healthcare professional with training in concussion before allowing them to return to full contact/competition. If the athlete supplies appropriate clearance documentation, then you can clear that athlete and upload a copy of the clearance letter right through your app!
Step 1: Select the injured athlete from your roster
Step 2: Select the green ‘Submit Clearance’ button from the athlete’s profile
Step 3: Answer some questions regarding who provided the clearance
Step 4: Use either the scanner on your phone (iPhone) or take a picture of the clearance letter (Android) – this will attach the clearance letter to the clearance package. This will also be automatically shared with every other coach/team that the athlete belongs to. You can also send these clearance letters into the club or league office for easy documentation.
Yes you can! First go to your profile and click “Family Account”. You will then be taken through the steps of creating your family account and creating profiles for your family members.
If you select a player from your roster, you will see three columns on their profile (Stage, Reports, and Clearances). You can swipe back and forth to toggle between the three. If you’d like to send an injury report or clearance letter to someone for documentation purposes, simply select the document you wish to send and press the share icon. Once pressed, options to send via text message, email, print it, etc. will appear. Send away! *keep in mind that this is personal medical information regarding an individual. Please respect their privacy and the confidentiality of their information.